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For immediate information, we encourage you to log in to the site and go to the
Order History/Status link to check the status of your order.
You will receive an order shipment confirmation via email that provides a link whereby
you can go into the system and
check the shipping status of your order.
If you choose, you may call us at
1-800-323-3617
Monday through Friday 7:00 AM until 6:00 PM Central Time.
Or email us at
cs@officemax.stamps-signs-banners.com.
To check the status of your order you will need to provide us with your order confirmation
number. If for some reason you have lost your order confirmation number, we can
search under the item and first line of personalized text entered on the product.
To re-order a previously ordered or saved item, click on Order History and
key in your Username and Password. This will take you to an archive of your
previously ordered items, or items that you have designed and saved, but not ordered.
Click on the edit button for the desired item and proceed through
the ordering process.
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At the current time,
www.officemax.stamps-signs-banners.com
is able to process your order using a major credit card -- Visa, MasterCard, Discover, or
American Express. You may also use your bank check-card, provided it has a Visa
or MasterCard symbol. You will be required to enter in a credit card number, expiration
date, and the cardholder name. Because we use SSL (Secure Socket Layer) technology,
doing business with us on line is very safe. Every transaction conducted is encrypted
for privacy.
Only Promo Codes specific to
www.officemax.stamps-signs-banners.com
are accepted. Please read promo code terms carefully before using. Terms and conditions
may apply.
In accordance with state and local tax laws,
www.officemax.stamps-signs-banners.com
charges state sales tax where applicable, and the sales tax will be properly reflected
on your actual credit card statment.
Yes, every transaction conducted is encrypted for privacy. We use SSL (Secure Socket
Layer) and other secure encryption means to collect and use credit cards as payment.
www.officemax.stamps-signs-banners.com
is compliant with Payment Card Industry (PCI) standards for online security. Doing
business with us is very safe.
In order to receive a tax exempt credit, you must submit a tax exempt certificate
to our office. Contact Customer Service for details by phone (1-800-323-3617)
or by email at
cs@officemax.stamps-signs-banners.com.
If you have previously provided your tax-exempt certificate to
www.officemax.stamps-signs-banners.com, you will not be charged sales tax.
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Uploading is easy.
- When prompted, simply click on “Upload” Your own artwork button, then click
- “Browse” to locate the artwork on your computer that you wish to upload
Select the file and click “Open” in your file window
- The file name should then appear in the “Locate the artwork you want to upload”
line
- Then click “Next” in the bottom right hand corner of the screen
- You will then see a preview of the artwork you just uploaded
If this is the correct artwork, please click “Next” to continue in the design process
- If it is not, go back and upload the correct artwork
- If you encounter a problem uploading your artwork please contact Customer Service
at:
1-800-323-3617, or email us at
cs@officemax.stamps-signs-banners.com.
What are the file requirements for uploaded artworks?
- Maximum file size for artworks is 1 MB
for products other than banners.
- Maximum file size for artworks is 4 MB for all banners.
- Artwork must be black, or black and white only
(except for the multi-color imprints for full color
imprint banners and signs).
- We recommend that grayscale artworks or artworks with screens not be imported.
- Logos must have a minimum resolution of 300 dpi
for products other than banners.
- For all banners, logos must have a minimum 800 dpi.
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If you import an artwork that does not meet these requirements, we cannot be responsible
for the final imprint quality of the logo – Please contact Customer Service with
questions.
When is it possible to use color artworks?
One- and two-color artworks (e.g., red, or red and blue) are supported on many of
our products.
Unfortunately, this does not include stamps or engraved signs. In order to produce
color artworks, we will need to get black and white color separated artwork files.
Please contact our customer service department at
1-800-323-3617
for assistance. If you do not have a color-separated file, our artwork specialist
can do this for you for $30 per half hour.
If you experience any problems upload or proofing your image, here are a few
common solutions that might help:
- Remove all spaces from the file name. Instead, you can rename the image
using underscores, while keeping the same format. For example, "my dog.gif"
can be saved as "my_dog.gif".
- Use non-interlaced .gifs. Most graphic applications allow you the option
of exporting .gifs as interlaced or non-interlaced. This pertains to the method
in which Internet browsers interpret the image for viewing. To be used on our Designer
Area, .gif images should be exported as non-interlaced.
If you already have an artwork file of your signature, follow the instructions in
“How do I upload an artwork?” If you do not already have a signature artwork file,
you must create one. (You will need access to a scanner to convert your signature
into an acceptable digital file format.) Start off by signing your signature with
a felt tipped pen on white, unlined paper. Scan your signature and make sure it
is saved as solid black line art. Once you have a saved artwork file, you can proceed
to upload the file.
We currently accept the following formats: TIFF, GIF, JPEG, PNG, PDF, and EPS.
- Vector graphics files such as Encapsulate PostScript (EPS) files or Adobe PDF formats
produce the best results. However, any of our supported formats (e.g., TIFF, GIF,
JPEG, PNG, PDF, and EPS) will produce excellent results in the proper resolution.
-
We recommend at least a 600 dpi resolution for bitmapped formats
-
Generally the higher the resolution the better.
-
If possible, use 600 dpi.
- Save the file in black & white
- Ensure the file saved is less than or equal to 1 MB
- Ensure the file is saved in one of the supported files formats (e.g., TIFF, GIF, JPEG, PNG, PDF, and EPS)
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To get an indication of print quality, import the artwork to a desktop word processing
document such as MS Word and print it.
- First, print your artwork out – Generally, how it looks on paper, is how it will
appear on your product. We recommend beginning with an artwork that is roughly the
size you want to use on your product.
- PLEASE NOTE: Resizing artwork, after they have been uploaded may result in reduced
artwork quality.
- If you are concerned about artwork quality, please contact Customer Service before
placing your order
-
If we see any quality problems, we will contact you to make arrangements to get
a better resolution artwork file.
No. You must upload your artwork in the orientation in which you would like it to
be produced.
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Most orders will be delivered in 3 - 10
business days after your order has been placed. Delivery depends on the product(s)
ordered, your delivery location, and your chosen method of shipment. Once your order
has been entered into our system, you will receive an order confirmation email with
a projected ship day, as well as a shipment confirmation email once the order has
shipped.
You may choose to have your order shipped either by UPS Ground or UPS Overnight
(additional charge). If you order multiple products, you may receive more than one
package because products are produced at different facilities.
Once your order has been produced you will receive an email confirmation, which
will provide delivery details for your order.
You have 2 options:
- UPS Ground delivery within the Continental U.S. can take up to 5 business days depending
on your location.
- UPS Overnight-Next day delivery within the Continental U.S. will be delivered by
5:00 PM the next afternoon (excluding weekends and holidays).
PLEASE NOTE: Allow additional delivery time to Hawaii, Alaska, Puerto Rico and final
APO/FPO destinations. Delivery time does not include the time it takes to produce
your order (see production schedule below).
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Stamps
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1
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Signs
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2
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Name Badges
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1-2
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Executive Gifts
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1-2
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You may specify only one delivery address to have your products shipped to.
Standard and Overnight UPS shipping rates are charged for all orders going anywhere
in the Continental U.S., Hawaii, Alaska, Puerto Rico and any APO/FPO address.
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All items are personalized. By submitting an order online you have confirmed that
you have verified and approved your information and layout. Once a custom order
is submitted, it is immediately in process and cannot be cancelled or changed. It
will be manufactured exactly as ordered.
If you feel your order was produced incorrectly, or the product itself defective,
please contact us at
1-800-323-3617
or email us at
cs@officemax.stamps-signs-banners.com.
If a remake is requested, the original product must be returned to the factory for
inspection. If the product is deemed defective, or a manufacturing error is confirmed,
U.S. Stamp & Sign guarantees replacement of said product, exactly as it was originally
ordered, at no cost to the customer.
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Contact us via phone at
1-800-323-3617
between the hours of 8:00 AM Central Time and 5:00 PM Central Time Monday through
Friday or email us here.
We currently support all major web browsers including Internet Explorer 5.0 or greater,
FireFox 2.0 or better, Opera, and Safari (Windows and Mac).
Flash Player 9.0.25 or greater is required. Our website will automatically detect
and install the newest version of Flash Player if needed.
Yes, cookies are used but only to verify the shopping session. No identifiable information
is passed or stored in a cookie. For best results, use the "Medium" or
"Medium-High" privacy setting in your browser options.
You might have encountered an application error. Please contact us
here if this problem persists.
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Click on the Click here to register button on the
www.officemax.stamps-signs-banners.com’s home page. This button will take you to CREATE AN ACCOUNT. Fill
in your:
- First and last name
- Company name
- Email address
- Desired UserName and password
- Billing, shipping, and mailing information
- Submit account information
You will be prompted to enter your credit card information upon your initial check
out.
Why do I need to create an account?
There are many benefits to having a
www.officemax.stamps-signs-banners.com
account, for example you will have the ability to:
- Access your Order History
- Save Work
- Complete and Submit an Order
How do I access and/or modify my account information?
Login with your user name and password (left side menu) then click on Change your profile (located on the left side). Then when you are on the Manage Account screen you can make any modifications required.
Click on Forgot your password. Your password will be emailed to you. If you
have forgotten your UserName and Password, you will need to call Customer Service
at
1-800-323-3617.
What is the difference between my shipping address, billing address, and my mailing
address?
The shipping address is the physical address that you want your product shipped.
The billing address is the address that your statements are sent and the mailing
address is the address at which you wish to receive mail.
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Click on Order History located on the left hand side of most
www.officemax.stamps-signs-banners.com
website pages, and key in your UserName and Password. An archive listing of your
past orders will appear. Select the order you desire, click on edit, and continue
the ordering process.
How do I access my order history?
Click on ORDER HISTORY located on our home page, key in your UserName and
Password. An archived listing of all your shipped and saved orders will appear.
An archive listing of products ordered and products saved but not ordered. The listing
gives the product name and the design of the product.
Your logo or personalization verbiage may have been updated, or you may not have
a need to reorder some items.
Order history is saved for a period of one year.
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Once you have set up an account, and have designed your product in the design window
you can click on ADD TO CART located at the bottom of the screen.
This will save your artwork in your ORDER HISTORY.
Click on ORDER HISTORY, enter your UserName and Password, which will bring
up an archive of your orders placed and order saved but not placed. Click on the
EDIT button to select item/artwork desired and continue the ordering process.
Artwork will be saved for a period of one year.
Artwork in acceptable formats (TIFF, GIF, JPEG, PNG, PDF, and EPS) will
be saved.
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So we can notify you at the following times:
- Receipt of order
- If we need more information to process your order
- If for some reason your order will be delayed
- When your order ships
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We respect your privacy and assure all our customers that Confidential information
will be protected and NOT distributed or sold – Please see the Privacy Policy link
for more information
All quote requests for items not shown on our web site will be responded to within
24 - 48 business hours. Please e-mail Customer Service if you need a special quote.
In the event that we are unable to produce your order due to unsatisfactory artwork
or any other cause, the
OfficeMax Stamps, Signs & Banners
Customer Service department will attempt to contact you by email or telephone to
resolve the problem. After two business days with no response to our request(s)
for information, your order will be subject to cancellation. In the event your order
is cancelled, you will be notified that this has occurred and that a refund has
been issued.
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